Privacy Policy

1. Who we are

Zyratek is a France-based AI infrastructure and digital transformation company providing automation, cloud, cybersecurity, CRM and operational intelligence services to businesses across Africa and internationally. For privacy enquiries, contact contact@zyratek.io.

2. Information we collect

• Visitor data: pages viewed, device type, browser, country, referrer and time on site
• Form submissions: name, business email, company, phone or WhatsApp number, country, industry and project details
• Consultation requests: information provided during scheduling, calls or written exchanges
• WhatsApp communication: messages, contact identifiers and conversation metadata when you initiate contact
• CRM storage: structured records of leads, opportunities and client relationships
• Email communication: messages exchanged with our team and any attachments you choose to send
• Cookies and analytics signals (see our Cookie Policy for details)

3. Analytics and tracking

We may use industry-standard analytics tools to understand how visitors interact with our website and to improve performance, including:

• Google Analytics — aggregated traffic and behaviour analytics
• Microsoft Clarity — anonymised session and interaction insights
• LinkedIn tracking — campaign measurement and audience analytics
• Cookies and analytics systems used for performance and content optimisation

These tools may set cookies on your device. You can manage your preferences via your browser settings or our cookie banner.

4. How we use your information

• Respond to consultation requests and contact form submissions
• Provide and operate AI, automation, CRM and infrastructure services
• Communicate about projects, proposals, deliverables and support
• Improve our website, content and service offerings
• Comply with legal, accounting and regulatory obligations

5. Legal bases for processing

We process personal information based on (a) your consent, (b) the performance of a contract or pre-contractual steps you have requested, (c) compliance with legal obligations, and (d) our legitimate interests in operating, securing and improving our services.

6. Third-party integrations

We rely on a limited set of vetted technology providers to deliver our services — including cloud hosting, communication platforms, CRM systems, analytics tools and email infrastructure. These providers process data on our behalf under their own security and compliance frameworks. We do not sell personal information to any third party.

7. Data retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to support active client relationships. Inactive records are reviewed and deleted on a periodic basis.

8. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the competent data protection authority

To exercise any of these rights, contact contact@zyratek.io. We respond to verified requests within a reasonable timeframe.

9. Secure data handling

Zyratek applies a secure-by-design approach to every system we deploy, including least-privilege access, encryption-aware workflows, authentication best practices, and operational visibility on customer-facing infrastructure. See our Security & Data Protection page for further detail.

10. Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The latest version is always available on this page.